Journal

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How to Build a Client Onboarding Process That Impresses Every Time

How to Build a Client Onboarding Process That Impresses Every Time

First impressions matter. Your onboarding sets the tone for the entire relationship. I learned this the hard way. When I first started, it was:• A quick email• “Let me know if you have questions”• And off we went Chaos. Now every client gets: • A welcome...
What I fix first when I take on a new client

What I fix first when I take on a new client

When a new client comes on board, they often expect the first thing we’ll look at to be content ideas. What to post.How often to post.Which formats to use. That almost never comes first. Before any content is planned or scheduled, there are a few foundational things...
When You Should Consider Outsourcing Your Marketing

When You Should Consider Outsourcing Your Marketing

You don’t have to do everything yourself. I know that’s hard to hear when:• You’re bootstrapping• You’re a control freak (hi 👋)• You think no one will “get it” like you But there comes a point where: You’re spending hours on contentYou’re still unsure what to...
Designing Eye-Catching Newsletters: Best Practices To Follow

Designing Eye-Catching Newsletters: Best Practices To Follow

Newsletters play a vital role in any business marketing strategy, and their power to inform, engage and convert customers can't be ignored. However, standing out in a crowded inbox can be challenging, especially if your newsletters don't catch the attention of your...

The Power of Storytelling: Creating a Brand Narrative

The Power of Storytelling: Creating a Brand Narrative

As a small business owner, storytelling may not seem like a priority when it comes to creating your brand identity. However, a compelling brand narrative can be the key to setting your business apart from competitors and forging a lasting emotional connection with...

SEO Essentials for UK E-commerce: Optimising Online Stores for Success

SEO Essentials for UK E-commerce: Optimising Online Stores for Success

In today's world, having an online presence is crucial for any business considering it allows you to reach wider customers around the world. However, merely having an e-commerce website is not enough. If your website doesn't appear on the first page of search results,...

Navigating Social Media when your business gets too busy

Navigating Social Media when your business gets too busy

As a small business owner, keeping up with the demands of your growing business can be overwhelming. You are focused on delivering high-quality products or services to your customers, managing your finances and ensuring your employees are productive. Amidst all of...

Personalisation Strategies: Tailoring Newsletters

Personalisation Strategies: Tailoring Newsletters

In today's digital world, one-size-fits-all marketing no longer cuts it. Personalisation is the key to effective communication with your target audience, and newsletters are no exception. As a small business owner in the UK, it's important to create newsletters that...

Content Calendar Planning for Small Businesses: Maximising Engagement

Content Calendar Planning for Small Businesses: Maximising Engagement

Content marketing is a way to reach out to your customers and create a connection with them. It can be tough to keep up with the changing trends and ideas while managing a small business. One way to stay ahead of the curve is by creating a content calendar. A content...