Journal

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How to Build a Client Onboarding Process That Impresses Every Time

How to Build a Client Onboarding Process That Impresses Every Time

First impressions matter. Your onboarding sets the tone for the entire relationship. I learned this the hard way. When I first started, it was:• A quick email• “Let me know if you have questions”• And off we went Chaos. Now every client gets: • A welcome...
What I fix first when I take on a new client

What I fix first when I take on a new client

When a new client comes on board, they often expect the first thing we’ll look at to be content ideas. What to post.How often to post.Which formats to use. That almost never comes first. Before any content is planned or scheduled, there are a few foundational things...
When You Should Consider Outsourcing Your Marketing

When You Should Consider Outsourcing Your Marketing

You don’t have to do everything yourself. I know that’s hard to hear when:• You’re bootstrapping• You’re a control freak (hi 👋)• You think no one will “get it” like you But there comes a point where: You’re spending hours on contentYou’re still unsure what to...
How Often is Too Often to Rebrand Your Business?

How Often is Too Often to Rebrand Your Business?

Rebranding can be an exciting opportunity for a fresh start, allowing businesses to refine their image, connect with new audiences, or better align their goals with their brand story. However, rebranding isn’t a decision to take lightly. Done too often, it can confuse...

Set Boundaries for your business

Set Boundaries for your business

I don’t often do content for my fellow Social Media Managers, not because I don’t love you - but mainly because I tried the whole ‘coaching other SMMs’ thing in 2021 and it just didn’t sit well with me. However after 7+ years as a business owner and over 13 years...

How To Train Your Client

How To Train Your Client

I was talking with my good friend Hollie the other week, who also owns a business (side note: get yourself friends who own businesses, they just get it on a whole other level) and we joked about having a train our clients when it got me thinking... that's not actually...

Are You Overcomplicating All of Your Ideas?

Are You Overcomplicating All of Your Ideas?

When you’re bursting with creativity and enthusiasm, it’s easy to get swept up in complex ideas. However, without realising it, you might be making things more complicated than they need to be. Overcomplicating ideas can slow you down, increase costs, and even prevent...

The Best Way to Manage Multiple Outsourcers in Your Business

The Best Way to Manage Multiple Outsourcers in Your Business

Outsourcing can be a game-changer for businesses of all sizes. By delegating tasks to skilled professionals, you free up time, reduce costs, and unlock the potential to grow your business faster. However, managing multiple outsourcers can be challenging without the...

3 Ways to Strike the Right Balance with Using AI in Your Marketing

3 Ways to Strike the Right Balance with Using AI in Your Marketing

Artificial intelligence (AI) is transforming the way businesses approach marketing, providing powerful tools to enhance personalisation, analyse data, and improve customer engagement. However, while the possibilities of AI in marketing are exciting, it’s essential to...

4 Steps to Creating a Social Media Crisis Management Plan

4 Steps to Creating a Social Media Crisis Management Plan

Social media is a powerful tool for connecting with your audience and building your brand, but it’s not without its risks. One negative post, a misconception gone viral, or a poorly handled situation can quickly escalate into a crisis, affecting your reputation and...