Journal

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How to Build a Client Onboarding Process That Impresses Every Time

How to Build a Client Onboarding Process That Impresses Every Time

First impressions matter. Your onboarding sets the tone for the entire relationship. I learned this the hard way. When I first started, it was:• A quick email• “Let me know if you have questions”• And off we went Chaos. Now every client gets: • A welcome...
What I fix first when I take on a new client

What I fix first when I take on a new client

When a new client comes on board, they often expect the first thing we’ll look at to be content ideas. What to post.How often to post.Which formats to use. That almost never comes first. Before any content is planned or scheduled, there are a few foundational things...
When You Should Consider Outsourcing Your Marketing

When You Should Consider Outsourcing Your Marketing

You don’t have to do everything yourself. I know that’s hard to hear when:• You’re bootstrapping• You’re a control freak (hi 👋)• You think no one will “get it” like you But there comes a point where: You’re spending hours on contentYou’re still unsure what to...
Marketing Metrics You Should Be Tracking Every Month

Marketing Metrics You Should Be Tracking Every Month

If you’re not tracking your numbers, you’re guessing. And guessing isn’t a strategy. Here are the metrics that actually matter: Social media • Reach• Saves• Profile visits• Website clicks Forget vanity likes. Focus on actions. Website • Page views• Time on...

Is your website making this huge mistake?

Is your website making this huge mistake?

We often think that simple is better when it comes to websites, give our customers a concise and easy to navigate site without too many options to overwhelm them. However when it comes to organising your services, one of the worst things you can do is put everything...

The Simple Framework to Plan Your Social Media Content for a Quarter

The Simple Framework to Plan Your Social Media Content for a Quarter

Content planning doesn’t need to be complicated. Here’s the exact framework I use with clients: Step 1: Choose your 3 content pillars These are your main topics. For example:• Education• Behind the scenes• Offers and services Everything you post fits into one of...

How to Prioritise Your Marketing Channels for Maximum Impact

How to Prioritise Your Marketing Channels for Maximum Impact

If you’re trying to be everywhere at once, let me save you some stress: you don’t need to be. One of the biggest mistakes I see business owners make is spreading themselves too thin. Instagram, Facebook, LinkedIn, email marketing, blogs, TikTok… it’s exhausting just...

What Makes the Cut? The Art of Not Executing Every Idea

What Makes the Cut? The Art of Not Executing Every Idea

Running a business often means generating countless great ideas, whether it’s a new digital marketing campaign, an innovative product, or a clever way to reach your audience. But here’s the catch—not every idea is worth executing. When you try to pursue every concept...

6 Steps to Build a Bulletproof Marketing Strategy

6 Steps to Build a Bulletproof Marketing Strategy

A strong marketing strategy is the backbone of any successful business. It provides focus, consistency, and direction as you work towards your goals, ensuring every effort contributes to your overall success. Whether you’re a growing business in Lincolnshire,...

How to Juggle All of the Marketing Tasks on Your To-Do List

How to Juggle All of the Marketing Tasks on Your To-Do List

Managing a busy marketing to-do list can sometimes feel like spinning plates—just as you focus on one task, another demands your attention. From planning social media campaigns to analysing data or creating content, marketing involves a wide range of responsibilities...

Getting a job was the best thing that ever happened to my business…

Getting a job was the best thing that ever happened to my business…

It may seem a bit backwards, and when I first started Trax Media I had a job and was working tirelessly to build my business up enough for me to quit. But 7 years on, here I was starting my first day at ‘work’. Now, in the interest of full transparency, it’s not an...